Eligibility and Compliance Requirements
Our services are only available to individuals who meet the minimum legal age requirements under Canadian law. As a licensed Money Services Business (MSB) registered in Canada and regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and related regulations. Accordingly, we are required to verify client identities and may request valid identification, proof of address, and other compliance-related documentation.
Information We Collect
We may collect your personal information in the following circumstances:
When you use our services
When you visit our website
When you communicate with our representatives
When you fill out forms, register an account, or participate in surveys or promotional activities
Types of information we collect include but are not limited to:
Name, date of birth, address, email, phone number
Government-issued identification, proof of address, employment information
Transaction details, financial records, and payment history
Device details, IP address, browser type, access time, visited pages, and usage behavior
Use of Personal Information
We use your personal information for the following purposes:
To process transactions and deliver services
To verify identity in compliance with legal and regulatory requirements, including AML and anti-terrorism financing laws
To record and monitor transactions to meet regulatory reporting obligations
To enhance website performance and service quality
To respond to inquiries and support requests
To conduct market research and improve our offerings
With your consent, to send product updates, promotions, or notifications
Disclosure of Personal Information
We are committed to not selling or trading your personal information without your consent.
We may disclose your information in the following cases:
To trusted third-party partners who provide support services (e.g., payment processors, IT service providers, customer support), under strict confidentiality agreements
Where legally required or permitted, to regulatory authorities such as FINTRAC, law enforcement, government agencies, banks, and financial institutions
When necessary to protect the rights, safety, or property of ourselves, our clients, or the public
Data Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or loss. However, please be aware that no internet transmission or electronic storage method is completely secure.
Retention and Deletion of Information
In accordance with PCMLTFA and applicable regulations, we are required to retain customer identity records and transaction data for a prescribed period. When the data is no longer needed, we will securely delete or anonymize it in a compliant manner.
Your Rights
You have the right to:
Access the personal information we hold about you
Correct any inaccurate or outdated information
Request deletion or restriction of your personal data, subject to legal limitations
To exercise these rights, please contact us using the information below.
Consent and Withdrawal
By providing your personal information, you consent to its use in accordance with this Privacy Policy. If you wish to withdraw your consent, please contact us. Note that withdrawing consent may impact our ability to continue providing you with services due to compliance obligations.
Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not register or submit any information.
International Data Transfers
To provide our services, your personal information may be transferred outside your country or region. We will comply with applicable laws and take reasonable steps to ensure the protection of your data during such transfers.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to legal, business, or technical changes. Significant changes will be posted on our website. We encourage you to review this policy regularly. Continued use of our services constitutes your acceptance of any updated terms.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us by email at:[email protected]